Our Brief
Phoenix Domestic Abuse Services (Phoenix DAS) is a highly successful charity that uses a variety of methods to end all forms of domestic abuse. Since its inception in 2002, the service has received over 9000 referrals and currently works with more than 50 partner organisations. The service is forward thinking and adopts a restorative, person centered and holistic approach to all areas of its work. This is unusual within the field but is based on the strong belief that all people are capable of change given the right motivation, support and practical assistance. We consider recruitment critically, only selecting those who truly share in our passion, values and beliefs. We, and others who encounter our service, recognize that our people make us distinctive, innovative and ground breaking within the field. Over the years Phoenix DAS has listened to the needs of clients and constantly fought to create a service which creates real change. As a result the service has gone from strength to strength and currently employs over 16 staff over a variety of skills area.
Our Vision
Reducing Risks, Saving Lives and Building Futures
Our Mission
- To make people safe.
- To enable every individual to live free from abuse and the fear of abuse within their home.
- We strive to end every form of abuse, (sexual, physical, emotional, and financial) within personal relationships.
- We are dedicated to providing a free service that is confidential, supportive, informative and non- judgemental, to those directly and indirectly affected.
- To empower every individual with the ability to make informed choices.
- To appropriately challenge, confront and work with perpetrators of abuse to deliver lifelong change in attitude and behaviour.
- To educate children, families, professionals and communities about domestic abuse and provide an understanding of healthy relationships.
Our Core Values
Trust
We respect all, colleagues, service users and professionals, we treat others as we wish to be treated.
We believe people work at their best in an environment built on trust.
We have confidence in each other’s intentions, capabilities and commitment.
We have a healthy dissatisfaction with the current prevalence of domestic abuse in our communities.
We continue being self-driven to improve and seek innovative ways to realise our vision.
Integrity
We are honest and straightforward in our dealings with each other and those we encounter through our work.
We always strive to do the right thing.
We believe in resilience, learning from mistakes when they occur and seizing opportunities to improve.
We uphold the aims, values and principles of Phoenix Domestic Abuse Services in every action and decision, operating within the law and our policies.
People
Our people make us different, we are highly motivated and passionate about our challenge.
We build positive relationships through outstanding service with every interaction.
We consistently demonstrate an unselfish commitment to working with others to create a collaborative culture.
We continually challenge and evolve our thinking, embracing change.
Compassion
We recognise compassion lies at the heart of person centred practice and professional relationships.
We strive to improve emotional intelligence in ourselves and others.
We provide compassionate support to people suffering domestic abuse no matter who they are or what situation they find themselves in.
We believe compassion inspires our people to provide exceptional service to those who require help.